This Privacy Policy explains how Enkidu Light (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit enkidulight.com, contact us, or purchase our products.

If you do not agree with this policy, please do not use the website.

1) Who we are

Enkidu Light

Chiang Mai, Thailand

Website: enkidulight.com

2) What information we collect

A) Information you provide

When you contact us, place an order, or subscribe to updates, we may collect:

• Name

• Email address

• Phone number (if provided)

• Shipping/billing address

• Order details (products purchased, quantities)

• Messages you send us (contact form, email, chat)

• Optional information you choose to share (for example, your preferences or how you plan to use the product)

B) Payment information

Payments are processed by third-party providers (for example PayPal, card processors, or bank transfer services).

We do not store full payment card details. Payment providers may collect and process payment information according to their own privacy policies.

C) Technical information (website data)

When you visit our site, we may automatically collect:

• IP address (may be anonymized depending on settings)

• Browser type and device information

• Pages viewed and actions on the site

• Approximate location (derived from IP)

• Referring website/source

• Cookies and similar tracking technologies

3) How we use your information

We use your information to:

• Process orders and deliver products

• Communicate with you about your order, shipping, support, returns, and warranty

• Respond to questions sent via contact forms or email

• Provide updates if you subscribe (newsletters, product updates, promotions)

• Improve website performance, security, and user experience

• Prevent fraud and protect our business and customers

• Comply with legal and accounting obligations

4) Legal bases (for visitors in the EEA/UK)

If you are in the EEA/UK, we process your data under these bases:

• Contract: to fulfill your order and provide support

• Legitimate interests: to operate, secure, and improve our business

• Consent: for marketing emails/cookies (where required)

• Legal obligation: tax, accounting, and compliance requirements

5) Cookies & tracking

We use cookies and similar technologies for essential site functions and analytics.

Types of cookies we may use

• Essential cookies: required for site functionality (cart, checkout, security)

• Performance/analytics cookies: help us understand website usage and improve performance

• Marketing cookies (if enabled): help measure ads and marketing effectiveness

You can control cookies through your browser settings and (where available) cookie consent tools on the website.

6) How we share your information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, such as:

• Shipping and logistics providers (to deliver your order)

• Payment processors (to process payments)

• Website hosting and analytics providers (to run and improve the site)

• Customer support tools (to manage messages and support requests)

• Legal/accounting providers (for compliance and record-keeping)

These providers only receive the information needed to perform their services.

7) International transfers

Enkidu Light operates from Thailand. Your data may be processed in Thailand and/or other countries where our service providers operate. We take reasonable steps to ensure appropriate protection of your information.

8) How long we keep your information

We keep personal information only as long as necessary:

• Order and support records: typically kept for operational and warranty purposes

• Accounting/tax records: kept as required by applicable laws

• Marketing subscriptions: kept until you unsubscribe (or as required by law)

9) Your rights

Depending on your location, you may have rights including:

• Access to your personal data

• Correction of inaccurate data

• Deletion of your data (where legally applicable)

• Objection or restriction of processing

• Data portability (where applicable)

• Withdrawal of consent (for marketing/cookies)

To request any of these, contact us using the website contact form. We may need to verify your identity before fulfilling requests.

Marketing emails

You can unsubscribe at any time using the link in our emails (if provided) or by contacting us.

10) Security

We use reasonable administrative and technical measures to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.

11) Children’s privacy

Our website and products are not intended for children under 13, and we do not knowingly collect personal information from children.

12) Third-party links

Our website may contain links to third-party sites (for example, payment providers or social media). We are not responsible for their privacy practices. Please review their policies.

13) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

14) Contact us

For privacy questions or requests, please contact us via the website contact form:

Enkidu Light

Chiang Mai, Thailand